Press Release: Lufthansa, Austrian short/medium-haul going online

Send emails from a height of 32,808 feet, shop online while soaring over the Alps, stream videos above the clouds – and all of that with broadband quality. Soon, passengers of Lufthansa and Austrian Airlines will be able to go online on shorter journeys too – as they have already been able to do for quite some time on long haul flights.

Last summer, Lufthansa received the so-called Supplemental Type Certificate for the Airbus fleet A320 from the European Aviation Safety Agency (EASA), and successfully concluded all the necessary preparation work. Now, the next stage of testing on Lufthansa and Austrian routes will begin, initially involving five aircraft in each case. Passengers who fly on these aircraft will be offered free Internet use during this test phase. The analysis of the user behavior will provide the data necessary to further enhance the service ahead of its market launch.

Harry Hohmeister, member of the Board of Directors of Deutsche Lufthansa AG and responsible for Hub Management, said “I am pleased that we can soon offer broadband Internet to our passengers on inner-European flights, giving them the chance to have a seamless digital experience. Since the launch of Lufthansa Flynet, it has been our goal to offer added value on board to our customers through innovation – and that also includes our Internet provision”.

In the first quarter of 2017, the number of Lufthansa aircraft outfitted with Internet access will increase to approximately 20. One by one, the entire Lufthansa A320 fleet is to be equipped with the latest advanced technology by mid-2018. The re-fitting of all 31 aircraft at Austrian Airlines is planned to be completed before the end of April 2017. As well as Lufthansa and Austrian Airlines, Eurowings also has plans to bring the Internet on board its aircraft – estimated launch is aimed toward the end of the first quarter 2017. A total of 69 Eurowings aircraft are to be fitted with the systems by the summer of 2017.

Lufthansa passengers can gain Wi-Fi access to the Internet using their own mobile devices. As well as email services, applications such as video streaming will be possible too. Market launch of the new service is scheduled to take place sometime during the first quarter of the year. Customers will then be able to choose between three different service packages – FlyNet Message for EUR 3, FlyNet Surf for EUR 7 and FlyNet Stream for EUR 12 per flight. Whilst FlyNet Message only allows the use of messaging services such as email, WhatsApp or iMessage, FlyNet Surf also enables passengers to surf the Internet. With the FlyNet Stream service package, streaming is also possible. The packages can be paid for by credit card or via payment services such as PayPal.

The Internet service of Lufthansa Airlines and their technology partner, Inmarsat, uses the latest broadband satellite technology (Ka-band) and provides seamless, reliable coverage on short haul and mid-range flights via the Inmarsat network Global Xpress (GX). Inmarsat partner Deutsche Telekom will be the Internet Service Provider for Lufthansa passengers.

Lufthansa Technik is responsible for the fitting of all the systems and components, as well as dealing with the required Aviation regulations and other statutory authorizations. They are outfitting the entire Airbus A320 family of the Lufthansa Group Airlines with the latest Ka-band satellite technology. By spring, almost 100 aircraft are scheduled to have been equipped. The aircraft can be fitted with the required antennae and routers on a series of ten production lines, working simultaneously, at the Lufthansa Technik sites. On account of the only minimally-invasive adjustments needed to the aircraft structure, even the rapid re-fitting of large fleets is possible – generally involving just four days downtime per aircraft.

Lufthansa Systems is providing the necessary technical infrastructure for Internet connection on board. This includes the network operations in the aircraft – the technical pre-requisite for Wi-Fi on board – as well as the provision of the necessary software for the operation of the FlyNet portal, through which the customer gains access to the net.

Within the framework of their global partnership, Lufthansa Systems and Lufthansa Technik are, in addition, providing a modern, multi-functional digital platform (BoardConnect) to enable digital use cases ranging from entertainment to ancillary revenues. Both Lufthansa Group Airlines and external customers will profit from this strong cooperation arrangement.

On January 15, 2003, Lufthansa became the operator of the first commercial long haul flight worldwide to have broadband Internet access. The service was taken off the market in 2006 despite its technically reliable system and its growing popularity with passengers, because the necessary “Connexion by Boeing” satellites ceased operations. Since the end of 2010, Lufthansa began offering broadband Internet access on its inter-continental flights – once again as worldwide first. And since June 2015, FlyNet has been available on all current 107 Lufthansa long haul aircraft. With the addition of the Boeing 777 to the fleet, the group’s subsidiary SWISS also started offering Internet on its long haul flights; for the short haul and mid-range, its introduction is currently also under consideration.

About Lufthansa

One of the world’s largest and most prestigious airlines, Lufthansa, serving 22 North American gateways, currently flies to 194 destinations in 76 countries. The air carrier offers hubs in Frankfurt and Munich. With the Lufthansa Group acquisition of Austrian Airlines, SWISS and Brussels Airlines, additional hubs include Vienna, Brussels, and Zurich. The entire Group flew a total of 89 million passengers from January to November 2016. In 2016 / 2017’s winter schedule, the Group airlines offer more than 9,900 weekly frequencies to 255 destinations in 101 countries worldwide. As an industry innovator, Lufthansa has long been committed to environmental care and sustainability, operating one of the most technologically-advanced and fuel-efficient fleets in the world. Its long-haul fleet to and from North America includes the Boeing 747-8 and the Airbus A380,which are some of the most environmentally-friendly passenger aircraft in the aviation industry. Lufthansa is the largest European operator of the A380 and was also the launch customer for the Boeing 747-8. The Lufthansa Group currently has 180 new aircraft on order to be delivered by 2025. This year, the Lufthansa Group will take delivery of 22 new aircraft, including the A350, for Lufthansa alone. Known for its premium services, Lufthansa continues to build new or upgrade existing lounge facilities across its worldwide network. Lufthansa’s entire long-haul fleet now features all new onboard products in each class– bringing Lufthansa one step closer to becoming the first five-star airline in the Western Hemisphere. Additionally, the entire Lufthansa long-haul fleet is equipped with its onboard broadband wireless Internet service, FlyNet. For more information or reservations, visit LH.com or follow us on Facebook, Twitter, Instagram and Snapchat (‘lufthansa’).

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