Combining strategic purchasing with empowering women employees
In the era of COVID-19, strategic purchasing is increasingly important in aviation, because the risk that smaller suppliers in particular ar... Continue Reading
Author: John Walton
Let’s evolve airport lounge thinking from the “business center”
The COVID-19 pandemic has changed the way our world works — and the world of work — in myriad different ways, including for people with the ... Continue Reading
In-seat power leaders on the extended transition to USB-C
With a growing demand for inflight power observed long before the amplification effects of COVID-19, the passenger experience industry is re... Continue Reading
Reflecting on the best flight(s) I’ve ever taken
Like many folks in aviation, I’m often asked to describe the best flight I’ve been fortunate enough to take. The answer? It’s complicated, b... Continue Reading
Finnair goes local in designing and sourcing new Clean Kit and masks
The COVID-19 pandemic has brought many consequences to aviation, and one has been a spike in demand for personal protective equipment (PPE),... Continue Reading
Op-Ed: Airlines need to be clear about catering changes
COVID-19, and its effects on the aviation industry, are unprecedented. Airlines have been scrambling to continue flying while keeping passen... Continue Reading
How I fell in love with aviation
Everyone who loves aviation comes to it in their own special, unique way. For me, this most changeable of industries has been one of the few... Continue Reading
The prospects for business-plus as travel restarts
COVID-19 has given airlines a grace period in passenger experience expectations, but thinking about how those expectations will change as av... Continue Reading
Lessons airlines can learn from Thai’s famous Bangkok ground services
Though Thai Airways’ scheduled international flights have been grounded amid the COVID-19 crisis, and the carrier is restructuring thr... Continue Reading
Shikata ga nai: how a scheduling mixup turned into a moment of joy
If you’ve heard of the Sanriku coast, it’s probably not for the beautiful coves formed from the drowned river valley rias that curve in and ... Continue Reading
A toast to first class — and hope for its legacy
Writing about airline premium seats and service often feels like, quite literally, a first class problem. That’s especially the case during ... Continue Reading
Paper for plastic? John Horsfall offers new waste wood cabin options
In the age of COVID-19, passenger hygiene has become a hot commodity. So has the amount of single-use, disposable plastic used on the aircra... Continue Reading
Burrana unveils RISE inflight hardware platform
Burrana, formed in 2019 following digEcor’s acquisition of the former Rockwell Collins commercial IFE business, is meshing together its prev... Continue Reading
Virtual aircraft trolley with touch-free payments to roll out
As the aviation industry seeks to restart after COVID-19-driven suspensions, airlines are looking hard at what the passenger experience migh... Continue Reading
The one thing that airports could all do with: open air spaces
When you think of an airport, you don’t think of the sun on your face, the wind in your hair, and the joy of being outdoors. No, airports ar... Continue Reading
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