Safran teases Unity Elite front-row first-class/business-plus suites
CWMBRAN — Inside one of the factory buildings on Safran Seats GB’s semi-campus in the South Wales town of Cwmbran, design leaders at the sea... Continue Reading
Author: John Walton
American’s new Flagship Suite Preferred biz-plus: whose preference?
Buried at the bottom of a wide-ranging #PaxEx upgrade announcement touting new rotating amenity kits and upgraded pillow technology — and ne... Continue Reading
Cathay focuses on the “premium” with next-gen premium economy
Cathay Pacific is revealing the next part of its 2024 #PaxEx puzzle with the unveiling of the airline’s new premium economy seats, originall... Continue Reading
Network design helps KLM Eurobiz shine despite Schiphol quirks
KLM’s established route strategy connecting passengers over Amsterdam Schiphol from smaller UK airports that are either underserved or not s... Continue Reading
Frontier tries UpFront Plus seat-only Eurobiz model
Remember when Frontier proposed — then U-turned on — a $39 blocked middle seat charge for social distancing back in 2020? The airline is flo... Continue Reading
AliceBluAero hits key approval milestones, reveals new business seats
As airlines seek alternatives to the major seat suppliers amid capacity, production and quality issues, Northern Ireland-based seatmaker Ali... Continue Reading
BA unveils Collins Meridian and free messaging as part of new PaxEx
It’s curious when an airline combines a set of passenger experience updates together as a package, especially when some of the elements of t... Continue Reading
Collaboration brings Boltaron translucents to life on JAL A350
It’s always fascinating to see what catches the eye in the interior of a new aircraft. While Japan Airlines’ latest A350-1000 longhaul cabin... Continue Reading
A 2020s PaxEx conundrum: outstations and how to do them well
Designing the details of outstation ground services is both complex and vital to the passenger experience. Getting those details wrong can h... Continue Reading
Qantas’ new A220 cabins suggest shift in Australian regional flying
As the sixth and latest aircraft in Qantas’ Indigenous Flying Art showcase series, the Airbus A220-300 — featuring ‘Minyma Kutjara Tjukurpa’... Continue Reading
Air France CDG L satellite lounge: great bones, missed opportunities
Air France operates five business class lounges across Paris Roissy-Charles de Gaulle airport’s numerous terminal and satellite buildings, a... Continue Reading
The unique #PaxEx of Japanese long-distance overnight ferries
Japan is famous for its worldbeating Shinkansen bullet trains and incredibly efficient widebody domestic flights, but this island nation has... Continue Reading
Insights into the evolution of European leisure demand post-shutdown
Many of Europe’s leisure travel destinations are finding a new position within the market after the fundamental rethink forced on them by th... Continue Reading
Volotea: the imitation Burberry scarf of generic Euro-LCCs
The branding, market positioning and passenger experience decisions of European low-cost carriers are fascinating, and Volotea’s is the late... Continue Reading
Iberia Express: how not to do a sub-brand
As easyJet’s former sales and marketing boss Tony Anderson writes in his 2019 memoir easyJet Rising, “exceeding limited customer expectation... Continue Reading