How Ryanair is continually evolving its mobile strategy
Monolithic legacy airline management systems can make it difficult for carriers to deliver innovative mobile solutions for their customers. ... Continue Reading
Author: Ben Kepes
Airports eye new revenue opportunities from beacon technology
Airports are looking at ways to increase the revenues they extract from non-airline related streams through traveler personalization. But in... Continue Reading
OpEd: Airlines’ data sharing problem hampers #PaxEx progress
BRUSSELS: I often write about the disappointment I face when traveling. As an elite-tiered member of a particular airline, I’m more of... Continue Reading
Aerospace focuses more funding on cybersecurity in face of threats
Organizations are in a continual struggle to balance business-as-usual activities against investing in innovation. This is especially so in ... Continue Reading
Regulators hit back at Air New Zealand’s opt-out add-ons
Remember in the early days of aviation where everything was included in the price of the ticket? There was no paying extra for a meal or for... Continue Reading
Opinion: Airline Customer Service 2.0 requires a break down of silos
A lot of the consulting work I do behind the scenes is for organizations within traditional industries that enjoy huge revenues and scale, b... Continue Reading
Air New Zealand among carriers playing seesaw with loyalty
As airlines look to both save money and keep their customers loyal, they seem to be playing a game of seesaw with respect to their frequent ... Continue Reading
The Internet of Things, coming soon to an airline near you
As consumers, we’ve started to take it for granted that we’re surrounded by sensors that are connected to the Internet. Our smar... Continue Reading
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