Air India seeks to inject life into organization with mobile, social strategy
NEW DELHI: National carrier Air India is pursuing a mobile, social strategy aimed at strengthening its interface with passengers. The airlin... Continue Reading
Tag Archives: Star Alliance
Op-Ed: Air Canada PE is decent enough, but could use some tweaks
This is an Op-Ed contribution from retired marketing consultant and frequent flyer Robert Donnelly. Disclosure: Robert and his wife paid for... Continue Reading
Smelling a good idea, Zodiac unveils cabin scent diffusing system
A signature scent – whether used in lounges, washrooms, or even aircraft cabins – is increasingly becoming an important ingredie... Continue Reading
ANA first class embodies Japanese hospitality, ‘omotenashi’
Sometimes I have the joy and the privilege to experience an airline service so excellent that I wish it served as an example of how to surpr... Continue Reading
Delta’s Heathrow move shows power of joint ventures over alliances
The rapid growth of alliances in the early part of the decade is now yielding to a landscape that sees established airlines push their own j... Continue Reading
Does Swiss stand out for the right reasons?
One of my working theories since Lufthansa and Swiss (and to an extent Austrian and Brussels Airlines) have been integrated into a wider air... Continue Reading
Star finds fitting LCC partners into alliance is still complex
ZURICH — Star Alliance’s initial “connecting partner” program for low-cost carriers to interline — and to an extent recognise alliance benef... Continue Reading
Watch #PaxEx Minute: Launching the Bombardier CSeries
Runway Girl Network brings you up to speed with the #PaxEx Minute, which covers the CSeries launch with Swiss International Air Lines. Host:... Continue Reading
Star Alliance’s 2016 technical focus: baggage PaxEx, say CEOs
The airlines of the Star Alliance are spending millions of dollars on a new technology baggage hub to improve coordination, together with ne... Continue Reading
SkyTeam, Star Alliance set customer service agendas for the year
The SkyTeam and Star Alliance groupings have announced new initiatives that will further their IT investments and, eventually, benefit passe... Continue Reading
CSeries’ first “Swiss” passenger flight is PaxEx knockout
ZURICH — The first thing you notice when you board the Bombardier CSeries is just how civilised it is. Wide aisles. Wide seats. Only one mid... Continue Reading
LAX Star Alliance first class lounge shines brightly
Passing through Los Angeles LAX en route to Tokyo this week, and with a hot first class redemption ticket in my hand, I was looking forward ... Continue Reading
London Heathrow Terminal 2 has a long way to go
London Heathrow’s Terminal 2 — The Queen’s Terminal, as signs at the entrance trumpet — is the newest facility at LHR, opened in June 2014 a... Continue Reading
Turkish to democratize travel with free economy transit lounge
Ever since the first airline lounge opened in 1939 at LaGuardia airport in space also used by New York City’s mayor, there has been an aura ... Continue Reading
OpEd: Airlines’ data sharing problem hampers #PaxEx progress
BRUSSELS: I often write about the disappointment I face when traveling. As an elite-tiered member of a particular airline, I’m more of... Continue Reading
1