Notes from first class for future #PaxEx design
After making the most of sweet spot redemptions in several frequent flyer mile programs recently, I got to thinking about how the lessons of... Continue Reading
Tag Archives: post-pandemic PaxEx
Rethinking amenity kits and soft product in the new normal
Air travel and the passenger experience has already changed beyond measure as the result of COVID-19 and the SARS-CoV-2 coronavirus that cau... Continue Reading