ANA first class embodies Japanese hospitality, ‘omotenashi’
Sometimes I have the joy and the privilege to experience an airline service so excellent that I wish it served as an example of how to surpr... Continue Reading
Tag Archives: Franfurt
Lufthansa’s transatlantic redeye: the perils of relying on efficiency
Shuttling backwards and forwards across the Atlantic this last month on three separate airlines, I’ve had a lot of time to reflect about the... Continue Reading