Lessons airlines can learn from Thai’s famous Bangkok ground services
Though Thai Airways’ scheduled international flights have been grounded amid the COVID-19 crisis, and the carrier is restructuring thr... Continue Reading
Tag Archives: first class
A toast to first class — and hope for its legacy
Writing about airline premium seats and service often feels like, quite literally, a first class problem. That’s especially the case during ... Continue Reading
Press Release: Teague introduces AirShield to adapt cabin airflow
Teague, a leading design and innovation company, today unveils its AirShield concept—the world’s first germ isolation system that uses contr... Continue Reading
Press Release: Crystal Cabin Award: Winners to be announced in 2021
The awards ceremony for the 14th Crystal Cabin Awards in Hamburg, originally planned for 1 April 2020, has been rescheduled for 13 April 202... Continue Reading
An aviation geek’s quest to fly a Thai 747
Those who have read my work here may recall that I have long tried to fly aboard a Thai Airways 747. Three times, in fact. Each ended in an ... Continue Reading
What airlines can learn from Singapore Airlines’ Private Room
Tucked away as a lounge-inside-a-lounge-inside-a-lounge in the SilverKris complex at Changi Airport, Singapore Airlines’ Private Room is amo... Continue Reading
As it flies into the sunset, what the Airbus A380 can teach us
As Air France announces it will be the first airline to withdraw completely its fleet of Airbus A380s, Emirates is in negotiations with Airb... Continue Reading
Notes from first class for future #PaxEx design
After making the most of sweet spot redemptions in several frequent flyer mile programs recently, I got to thinking about how the lessons of... Continue Reading
Rethinking amenity kits and soft product in the new normal
Air travel and the passenger experience has already changed beyond measure as the result of COVID-19 and the SARS-CoV-2 coronavirus that cau... Continue Reading
Thoughtful details and stellar service from ANA first class
It’s always a little tricky to make a decision when people ask me what was my best flight ever, but All Nippon Airways’ first class is high ... Continue Reading
Design for Recovery: Exploring IFE post-coronavirus
As the airline industry prepares for recovery from the coronavirus pandemic, there is an opportunity to examine digital touchpoints in the d... Continue Reading
Rethinking the aircraft seat for a new market reality
The coronavirus pandemic is a crisis for the airline industry, but it is also an opportunity to reevaluate the design of the passenger exper... Continue Reading
Op-Ed: Lessons airlines can learn from Singapore’s A380 first class
Who knows if we’ll see A380s flying again, and if so how many? It seems clear that, for many airlines, the downturn caused by the coronaviru... Continue Reading
Press Release: ANA enhances services at Haneda’s Terminal 2
All Nippon Airways (ANA), Japan’s largest and 5-Star airline for seven consecutive years, welcomes the addition of a range of new services a... Continue Reading
Gogo braces for impact as airlines slash capacity due to coronavirus
As the coronavirus pandemic pummels air travel demand and airlines respond with reduced schedules, passenger experience (PaxEx) stakeholders... Continue Reading
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