Scuppering more signature soft product hurts United Polaris
It’s no secret that the rollout of United’s Polaris has been… let’s be kind and say sub-optimal. First, the seats are delayed, which of cour... Continue Reading
Tag Archives: #bumpgate
#PaxEx TV: Does the aircraft seat crunch create an unsafe condition?
No matter how airlines spin it, we know that more seats equals less living space for those of us who fly in regular economy class. But are t... Continue Reading
UA3411 hearing gives Congress soundbites for reelection campaigns
“The last thing in the world you want is this committee and this Congress putting [rules] together.” So said Representative Bill Shuster, Ch... Continue Reading
As United makes new #PaxEx pledges, PR execs weigh in on #Bumpgate
The unraveling tale of United passenger Dr. David Dao, who was injured and dragged off a United Express aircraft by officers after refusing ... Continue Reading
#PaxEx TV: Mobile, social, vocal passengers demand a better United
This month on #PaxEx TV, we discuss why United Airlines has become a case study in how not to handle a crisis, and why passengers will deman... Continue Reading
Op-Ed: United should use PR disasters as catalysts for change
This is an Op-Ed contribution from Michael Meloni, founder of PassengerWise, a marketing and digital consultancy. A passenger, who is report... Continue Reading
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