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United Airlines 787-9 Elevated mockup, showing in this instance the seatback screen in a Polaris Suite

Why seatback IFE is core to United Airlines’ premium push

LOS ANGELES — Is it possible for an airline to be genuinely premium without installing seatback IFE screens across its fleet? Could United A... Continue Reading

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JetBlue aircraft with Viasat Fly-Fi signage on it, as seen whilst boarding the aircraft.

JetBlue observes fundamental change in passenger behavior

LOS ANGELES — Today’s airline passengers have different needs and expectations than the passengers of yesteryear, including when it comes to... Continue Reading

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#PaxEx Podcast banner against a black background

#PaxEx Podcast: Bluebox CEO Kevin Clark unpacks business plan

Welcome to the #PaxEx Podcast, which tracks the evolution of the airline passenger experience and aviation’s sustainability initiatives. We’... Continue Reading

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A aircraft contrail is seen in the sky. In the foreground are green leaves from a tree to connote sustainability.

Op-Ed: How sustainability, accessibility influence airline perceptions

Please enjoy this Op-Ed contribution from Jennifer Sanchis, Senior Reputation Consultant at CARMA When it comes to the airline industry, rep... Continue Reading

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Engine and wing of airBaltic A220, in the carrier's signature green, as seen through a cabin window on this Brussels Airlines flight.

airBaltic wet-lease for Brussels Airlines: great service, no Wi-Fi

Europe boasts a large and convenient network of high-speed rail routes crisscrossing the continent. But the trains can sell out fast. That&#... Continue Reading

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Airbus A350-1000 in the airframer's livery in-flight

Panasonic, Airbus discuss possible interim solution for Ku HBCplus

Panasonic Avionics is in talks with Airbus about a possible “interim solution” for the Ku-band side of the airframer’s linefit, ... Continue Reading

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Viasat details Amara nextgen inflight connectivity strategy

Twelve years ago, Viasat pioneered full, fast, free inflight Wi-Fi for JetBlue Airways, setting a standard for others to follow. At that tim... Continue Reading

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EVA Air Boeing 787-10 Dreamliner, photographed over South Carolina on October 2, 2019 by Chad Slattery from Wolfe Air Ldearjet 25B.

EVA Air to offer free inflight Wi-Fi to loyalty members

EVA Air is the latest airline to adopt the free inflight Wi-Fi model for members of its loyalty program flying internationally, in addition ... Continue Reading

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Rocket Girl Coaching's Mary Doyle, in her wheelchair, trying the Air4All wheelchair securement system at AIX 2025

Accessible air travel solutions go mainstream at AIX 2025

Seeing a high volume of accessible aviation solutions at this year’s Aircraft Interiors Expo in Hamburg made my heart burst with joy. As a w... Continue Reading

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American Airlines trials free inflight Wi-Fi before 2026 launch

American Airlines has vowed to offer free inflight Wi-Fi to loyalty members on 90% of its fleet starting in January 2026. But in the interim... Continue Reading