Embross, a global provider of passenger self-service and airport technology, is broadening its presence across Western Canada with new system deployments at Edmonton, Victoria, and Kelowna airports.
The integration of Embross’ advanced Odyssey Common Use Passenger Processing System (CUPPS) will see each airport benefit from a modernized passenger processing environment that supports streamlined operations and shorter wait times, which will enhance the traveler experience.
Each installation has been tailored to reflect the size, passenger volumes, and infrastructure of each airport. At Edmonton International Airport, one of the country’s busiest travel hubs, which serves almost 8 million passengers a year, Embross has introduced more than 200 common use workstations and a suite of self-service kiosks.
In Victoria International Airport, 22 new kiosks and new CUPPS positions have been deployed throughout the airport as part of a wider upgrade to the airport’s check-in and passenger processing areas. Meanwhile, in Kelowna International Airport, the new CUPPS and CUSS systems will support an expanded terminal layout and future growth plans.
Joey Campbell, Head of Commercial, Americas at Embross, says: “2025 has been a landmark year for Embross in Canada. Securing three new CUPPS and CUSS airport deployments, and displacing three major legacy providers, reflects the trust placed in our ability to deliver flexible, future-ready airport technology at any scale.
“We’re proud to work alongside airports that are taking a forward-looking approach to passenger service. These projects show how collaboration can make a tangible difference, improving passenger flow, reducing wait times, and enabling airport teams to operate more efficiently and responsively to passenger needs.”
Through its work in Western Canada, Embross continues to strengthen its commitment to supporting regional aviation growth and to helping airports enhance their passenger experience.
About Embross
Embross is a global leader in Airport Common Use as well as passenger self-service hardware and software solutions for the travel industry. With more than 30 years of experience in delivering mission-critical solutions, the team has deep expertise across passenger travel and service industries. In 2015, they acquired IBM’s Travel & Transportation kiosk division, bringing together two highly capable teams and creating the perfect balance between progressive innovation and a rich legacy of proven reliability.
Vertically integrated, Embross owns every stage of production from raw materials to finished solutions. With software and hardware teams working side by side, Embross controls design, build and testing, delivering shorter development cycles and consistent quality.
Embross supports more than 150 airlines and dozens of airports worldwide, with deployments across Canada, the United States, Europe and Asia-Pacific. Its portfolio spans self-service kiosks, bag drops, e-gates, common use passenger processing (CUPPS) and queue management solutions. Embross combines advanced hardware and flexible software under one roof, enabling airports and airlines to accelerate passenger processing, enhance the traveller experience and streamline operations.
Featured image credited to Embross
