Emirates female flight attendant handing a male passenger a bag purchased from duty free. Both flight attendant and passenger are wearing masks.

Press Release: Emirates’ pre-order duty-free service off to a flying start

SmartSky - Finally WifI that Wows

Press Release hub banner blue with title in red white and blueEmirates customers have been snapping up exclusive duty-free retail products from the airline’s EmiratesRED duty free catalogue, but instead of doing this during their flight, they are now opting to pre-order and purchase these items before they fly.

Customers then relax and enjoy Emirates’ inflight service and extensive range of entertainment content on ice, while their friendly Emirates crew deliver their pre-ordered duty-free items directly to their seat.

Since the soft launch of its pre-order service on www.emiratesred.com in July, Emirates has seen a healthy response from customers across all routes, with exclusive items such as luxury fragrances Creed Aventus and Boadicea The Victorious, and ever popular items such as fine watches and the latest tech, being snapped up. New luxury products are being added regularly and all orders will be delivered in exclusive packaging, perfect for gifting.

Emirates customers can pre-order their duty-free items from 21 days up to 40 hours before flight departure. The service is currently available to customers in all classes, on all Emirates flights departing from Dubai. Emirates will progressively offer this pre-order service on flights inbound to its Dubai hub.

As a part of Emirates’ ongoing strategy to enable innovative, digital solutions at all steps of the journey, customers can now place orders and pay online from the convenience of their personal device. This enables customers to secure products that may otherwise not be available in sufficient quantities on board due to high demand and also delight their loved ones with the ultimate surprise gift on board. For August, there are nearly 20 luxury products on EmiratesRED that are pre-order exclusives and not available onboard.


By dynamically managing its onboard inventory through pre-order, Emirates is able to reduce fuel burn and its carbon footprint by reducing weight on each flight. Increasing flexibility and reacting dynamically to changing operational requirements and customer preferences is vital during this time. Since relaunching EmiratesRED inflight retail on board in September 2020, Emirates has seen key inflight retail performance indicators surpass pre-pandemic levels including revenue per customer.

In the coming months, the airline will expand its pre-order product range to become the primary platform for adding travel add-ons to any Emirates flight, with even more exclusive products including special tickets to some of Dubai’s main attractions, bespoke items created for Emirates, and limited-edition items sourced from some of the world’s leading brands and vineyards.

The technology platform powering the EmiratesRED pre-order service was developed by Bonflite, an innovative company which has emerged from Intelak, one of the UAE’s most established incubator programmes for travel and aviation start-ups. Committed to supporting the UAE’s vibrant start-up and entrepreneurial scene, the Emirates Group has been an innovation partner of Intelak since the programme’s inception.

About Emirates

The story started in 1985 when we launched operations with just two aircraft. Today, we fly the world’s biggest fleets of Airbus A380s and Boeing 777s, offering our customers tteshe comforts of the latest and most efficient wide-body aircraft in the skies.

We inspire travelers around the world with our growing network of worldwide destinations, industry leading inflight entertainment, regionally inspired cuisine, and world-class service.

Featured image credited to Emirates