Brussels Airlines crew member checking a passenger in at the desk,

Press Release: Brussels Airlines rolling out at-home document check

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Press Release hub banner blue with title in red white and blueBrussels Airlines wants to make traveling by air easy and accessible again by helping its guests to bring the right documents.

Because of the constantly changing travel restrictions and the many differences in the documents asked by immigration offices in and outside of Europe, traveling abroad requires a lot of paperwork. Since the beginning of the travel restrictions, Brussels Airlines has made many efforts to inform its guests about the necessary documents.

The document checks currently performed at the different airports are causing enormous complexity for both customers and airline staff. That is why the airline is launching two specific initiatives to inform its guests even better and offer the possibility to verify travel documents at home instead of the airport. That way, travelers can avoid long waiting times at the airport check-in counters.

Document check at home

As of 18 August, Brussels Airlines will allow its guests traveling to France, Spain, Portugal, Italy and Greece to have their necessary health documents checked remotely (after a successful test phase on flights to/from Spain since 11 August).

With this new service, the airline wants to make traveling easier and more accessible and limit the queues at the airport check-in counters. Guests eligible for the document check at home will receive an invitation to upload their documents through notification emails sent 6, 3 and 1 days before departure.

Once the documents are uploaded, an encrypted email is sent to a Lufthansa Group service center, where the submitted documents are checked. Once the documents are approved, the passenger receives a confirmation email and can check in online. If documents are missing or the uploaded documents do not conform to the rules, the service center will inform the passenger and ask to upload the missing documents. In that case, the passenger will not be able to use the online check-in.

Other destinations may be added in the future, depending on the service center capacity.

Interactive travel map

In cooperation with Sherpa, Brussels Airlines has launched an interactive map through which travelers can find all relevant information and an overview of the documents they need to carry along while traveling.

The goal of the interactive map is to give customers a clear overview of the travel possibilities in Europe and outside and serve as a source of inspiration to rediscover the freedom to travel. With a simple tick box, passengers can indicate that they are vaccinated and see the restrictions per country.

The information sources to keep the map up to date are various government websites and information tools. The map redirects passengers to the respective government website of their destination for the necessary documents and more detailed information.


About Brussels Airlines

Brussels Airlines is Belgium’s national airline, connecting the capital of Europe to more than 70 destinations, whereof 15 in Africa, the continent that Brussels Airlines carries closes to its heart. Moreover, Brussels Airlines offers 60 destinations in Europe, 2 in North America and Tel Aviv. The company employs 3,100 employees and operates 38 aircraft.

In view of the global coronavirus pandemic, Brussels Airlines has committed itself to the strictest health safety measures in aviation worldwide, following the recommendations of EASA (European Air Safety Agency). Since the outbreak of the coronavirus, the Belgian airline operates an adapted flight schedule that is based on market demand and that takes into account the travel restrictions of the different authorities.

Thanks to its no-compromise positioning, Brussels Airlines combines competitive all-flexible fares with  the highest service quality. With yearly changing Belgian Star Chefs, its wide offer of Belgian food and drinks and the six Belgian Icons, Brussels Airlines is acting as a real ambassador of its country, bringing the world to Belgium and the best of Belgium to the world.

Creating over 40.000 direct and indirect jobs, Brussels Airlines plays an important role in the Belgian economy and is part of Belgium’s second largest economic engine: its hub at Brussels Airport. In 2019, the airline transported over 10 million passengers to, from and via Brussels Airport.

Brussels Airlines offers cargo capacity on all its flights, commercialized by Lufthansa Cargo. The airline also handles the daily maintenance of its aircraft fleet.

Brussels Airlines is one of the four Lufthansa Group network airlines (Austrian, Brussels Airlines, Lufthansa and Swiss) and member of Star Alliance. The company was founded in 2002 and is 100% owned by Deutsche Lufthansa AG.

Featured image credited to Brussels Airlines