Beat Burlet with award in hand in front or a galley mockup

Press Release: Bucher awarded for Excellent Customer Support by Airbus

SmartSky - Finally WifI that Wows

Press Release hub banner blue with title in red white and blueBucher Group, the aircraft interior solutions specialist, has been awarded once again for Excellent Customer Support in the Airbus Customer Support Awards.

This Award recognizes the customer support performance of selected cabin equipment suppliers regarding product, service and cost. The award is based on the results of a survey of global airline customers and also reflects Airbus’ rating for supplier engagement, spares and repair performance and provided support. Designed to guide Airbus customers during their equipment selection process, eligible suppliers are rated against these key criteria.

In 2020, Bucher again achieved this excellent result, which marks the 9th year Bucher has been awarded this honor. Once again Bucher’s successful customer centric approach and commitment has been recognized and celebrated by one if it’s most significant customers. This is a true honor.

Commenting on the award, Beat Burlet, CEO of Bucher Group says: “As a niche player, our agility and proximity to our customers enables us to maintain our customer focus year after year. We also owe this award in large part to our outstanding program management team and to our excellent relationships that we  have developed with our customers. The results speak for themselves. For the 9th time, we have been awarded for our excellent customer service, repair performance and tireless efforts. It is this interaction of services that leads to very good survey results.”


About the Bucher Group: 

Flying with a minimum of weight and maximum reliability. This was the idea that shaped Heinrich Bucher’s thinking when he founded the company in 1953. Today, we continue to apply his vision with our unique lightweight construction principle. And thanks to our years of experience working with aluminum and plastics, we are able to offer a diverse range of products, in which you can sense and feel what drives our company – an innovative spirit and an unwavering commitment to meeting  specific customer requirements. Our goal is to develop more efficient solutions that achieve cost advantages for the customer. We do this at our sites in Fällanden (Switzerland), Everett (USA) and in Sinn-Fleisbach (Germany). Our range of products is divided into four different application areas: catering, cabin, medical systems and VIP Interior solutions.