Press Release: United makes COVID-19 tests available to customers

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Press Release hub banner blue with title in red white and blueUnited Airlines today became the first U.S. airline to launch a COVID-19 pilot testing program for travelers that could make it easier for them to manage quarantine requirements and entry conditions of popular destinations around the world.

Starting on October 15, customers traveling on United from San Francisco International Airport (SFO) to Hawaii will have the option to take a rapid test at the airport or a self-collected, mail-in test ahead of their trip.

The rapid Abbott ID NOW COVID-19 test – administered by GoHealth Urgent Care and their partner Dignity Health – provides results in approximately 15 minutes and will be available to United customers on the same day as their flight departing from SFO. The mail-in test option will be administered by Color and it is recommended that customers initiate testing at least 10 days prior to their trip and provide their sample within 72 hours of their trip.

The airline worked closely with Hawaii officials to ensure that any United customer – both visitors and Hawaiian residents returning home – who tests negative on either test would not be subjected to the state’s current 14-day quarantine requirement. United currently offers more flights to Hawaii than any other major network carrier including daily service between San Francisco and Honolulu (HNL), Maui (OGG) and Kona (KOA). The carrier plans to increase service to Hawaii on October 15, including the resumption of service between San Francisco and Lihue (LIH) and additional flights between San Francisco and Maui and Kona.

“Our new COVID testing program is another way we are helping customers meet their destinations’ entry requirements, safely and conveniently,” said Toby Enqvist, Chief Customer Officer at United. “We’ll look to quickly expand customer testing to other destinations and U.S. airports later this year to complement our state-of-the-art cleaning and safety measures that United Becomes First U.S. Airline to Offer COVID-19 Testing for Customers include a mandatory mask policy, antimicrobial and electrostatic spraying and our hospital-grade HEPA air filtration systems.”

GoHealth Urgent Care Rapid Test 

United first partnered with GoHealth Urgent Care in July to test its international flight crews at SFO. United now plans to expand that testing infrastructure to include customers who wish to be tested for COVID-19 pre-flight. Customers can schedule their visits online in advance for the on- site testing facility that is located at the international terminal and will receive their results in approximately 15 minutes. GoHealth Urgent Care’s dedicated COVID-19 testing area will be available from 9 a.m. to 6 p.m. PT daily.

“We are excited about expanding our partnership with United and continuing to support their proactive safety measures,” said Todd Latz, CEO of GoHealth Urgent Care. “Our on-site, real- time testing for passengers is yet another example of GoHealth’s nationwide efforts to fight the spread of COVID-19 and ensure a safer return to normal activities and business operations.”

GoHealth Urgent Care. Image: United Airlines

Color Physician-Ordered Self-Collection Test 

United is working with Color to offer self-collected, mail-in tests for customers traveling to Hawaii. United will email customers traveling from San Francisco to Hawaii an invitation to purchase their physician-ordered Color self-collection kit at least 10 days ahead of their departure, collect their own samples at home 72 hours prior to their departure and return their test via overnight mail or to a drop box at SFO.

Color then processes those tests at their local, CLIA-certified COVID-19 testing laboratory and returns results via text and/or email within 24-48 hours. Color’s self-collection kit includes a plastic collection tube, a non-invasive nasal swab and instructions on how to properly collect a specimen.

“Convenient, widespread COVID-19 testing with fast and reliable results is critical to a return to normalcy and to accelerate the economic recovery,” said Caroline Savello, Chief Commercial Officer at Color. “We are proud to partner with United to support the safe and responsible return of travelers to the skies.”

Color COVUD kit. Image: United Airlines

United CleanPlusSM 

Since the start of the pandemic, United has been a leader among U.S. airlines in enacting new policies and innovations designed to keep employees and passengers safer when traveling. It was the first U.S. airline to mandate masks for flight attendants, quickly following with all customers and employees. United was also among the first U.S. carriers to announce it wouldn’t permit customers who refused to comply with the airline’s mandatory mask policy to fly with them while the face mask policy is in place. United was also the first U.S. airline to roll out touchless check-in for customers with bags, and the first to require passengers take an online health assessment United Becomes First U.S. Airline to Offer COVID-19 Testing for Customers before traveling. And last week, the airline announced it will apply Zoono Microbe Shield, an EPA registered antimicrobial coating that forms a long-lasting bond with surfaces and inhibits the growth of microbes, to its entire mainline and express fleet before the end of the year.

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About United 

United’s shared purpose is “Connecting People. Uniting the World.” For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United’s parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol “UAL”.

About GoHealth Urgent Care 

GoHealth Urgent Care is one of the country’s fastest-growing, largest and most technology- forward urgent care companies. At GoHealth Urgent Care, we provide unparalleled experiences that are effortless, personal and connected through partnerships with market-leading health systems and our communities as a whole. GoHealth Urgent Care operates approximately 150 urgent care centers in the greater New York metropolitan area, the Portland, Oregon-Vancouver, Washington metropolitan area, the San Francisco Bay Area, Hartford and South Eastern Connecticut, Winston-Salem and Charlotte, North Carolina, St. Louis and Springfield, Missouri, Oklahoma City, Oklahoma, Northwest Arkansas and Delaware. GoHealth Urgent Care is a TPG Growth portfolio company, the middle market and growth equity investment platform of TPG, which has more than $103 billion of assets under management.

About Color 

Color is a leader in distributed healthcare and clinical testing. Color makes population-scale healthcare programs accessible, convenient, and cost-effective for everyone. Color works with health systems, employers, and national health initiatives around the world including the million- person All of Us Research Program by the National Institutes of Health.