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Press Release: Air Tahiti Nui to transform #PaxEx with ENGAGE rollout


digEcor is delighted to announce Air Tahiti Nui (ATN) has selected ENGAGE to improve communication between Flight Attendants and the different departments on the ground in order to ensure operational follow up and improved Customer Services.

Eric Delcuvellerie, Department Head, Flight Attendants said “we selected ENGAGE due to its ease of use and the strong impact the solution has had on the operations and passenger experience of its existing customer base”.

Implementation of ENGAGE at ATN is underway with full rollout to all Head Flight Attendants expected by the end of the year. Laurent Husson, ATN Chief Information Officer said “we are looking forward to streamlining data collection and reporting for our business with ENGAGE. Our Flight Attendants will be able to spend more time focusing on customers and our Ground crew will have better access to information.”

ENGAGE was developed by Australian Technology company Intelligent Pathways in partnership with digEcor. It is a mobile solution that connects ground and cabin crew to airline systems to enable personalized customer engagement and improved operational efficiency through electronic reporting, service recovery and communication.

David Withers, digEcor Chief Executive Officer says “ENGAGE has many benefits including access to passenger information and preferences, efficient service recovery, electronic forms and messaging. We are delighted Air Tahiti Nui has selected ENGAGE and we look forward to seeing the impact the solution will have on their business.”

About digEcor

digEcor is an established and highly regarded IFE industry innovator. It was the first to introduce portable Audio Video On Demand inflight entertainment and today has grown to offer a suite of inflight products and solutions to meet passengers’ wide-ranging needs. digEcor’s Integrated Flight Experience is a low-cost, flexible solution that enhances the passengers’ experience across all areas of inflight service from entertainment to power and lighting through to crew and passenger connectivity. Founded in 2000, digEcor is headquartered in Brisbane, Australia and has additional offices in the United States of America and the United Kingdom. For more information, visit WWW.DIGECOR.COM.

About Air Tahiti Nui

Air Tahiti Nui was established on 31 October 1996 and commenced flight operations on 20 November 1998. As the first international airline based in Papeete, Tahiti, Air Tahiti Nui was formed to develop inbound tourism and operate international services for the low- and highend leisure travel markets. The government of French Polynesia is the major shareholder (84.4%) along with other local investors. Currently, Air Tahiti Nui has 782 employees. In May 2015, Air Tahiti Nui announced its intention to replace its entire fleet, currently consisting of five Airbus A340-300s. They will be replaced by four Boeing 787-9s, which are due to be delivered in 2018 and 2019. As of March 2017, the airline serves the following destinations: Auckland, Los Angeles, Papeete, Paris and Tokyo.

Featured image credited to istock.com/JakeOlimb