VIDEO: Closed captioning is coming to inflight entertainment

SmartSky - Finally WifI that Wows

Southwest Airlines has listened to its passengers, and says it will offer closed captioning (CC) on its wireless IFE solution beginning in early 2014. Other carriers are looking to do the same, to facilitate deaf and hard of hearing passengers. But some challenges still exist, and some industry stakeholders remain concerned about impediments, including the cost associated with supporting CC on IFE. Inflight entertainment expert Michael Childers explains the current state of play.