Delving inside the popular airline metric Net Promoter Score
The complexities of airline service provision mean that comparing passenger experience across carriers can be a difficult task. What’s a ‘go... Continue Reading
Tag Archives: customer experience
#PaxEx Podcast: Flight Chic talks trends in advance of AIX
Welcome to Episode 56 of the #PaxEx Podcast. Our guest is Marisa Garcia, who has worked directly in the design and manufacturing of aircraft... Continue Reading
Successful Mint rollout prompts crew training refresh at JetBlue
Joanna Geraghty is bringing new meaning to the concept of hospitality as she leads a training program designed to “refresh” the ... Continue Reading
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