KLM digital customer service largely shines even as partner fumbles
KLM has invested heavily in a digital customer service experience that emphasizes consumer choice and rapid responses. This means that, when... Continue Reading
Author Archives: Becca Alkema
Press Release: Deutsche Aircraft, RTX to ensure D328eco SAF readiness
Deutsche Aircraft, and Pratt & Whitney Canada, announce the conclusion of a series of five emission and contrail measurement flights on ... Continue Reading
Press Release: JetZero selects Thales flight control for BWB aircraft
In line with the aviation industry’s commitment to achieving net zero carbon emissions by 2050, JetZero has designed a breakthrough blended ... Continue Reading
Press Release: Microsoft Flight Simulator uses Lido navigation data
Lufthansa Systems collaborates with Microsoft and makes Lido Sky Data and Lido Route Manual available not only to professional pilots and pi... Continue Reading
Press Release: Fresh innovations and 40-plus exhibitors to elevate WTCE
The organisers of World Travel Catering & Onboard Services Expo (WTCE) have revealed a line-up of 40+ new exhibitors set to debut at the... Continue Reading
Press Release: Rise Air pioneers ATR-600 series entry into Canada
ATR, the world’s leading regional aircraft manufacturer, is proud to announce that Rise Air, a 100 per cent Indigenous-owned airline providi... Continue Reading
Press Release: SatixFy tapped for Lightspeed landing station units
Telesat, one of the world’s largest and most innovative satellite operators, today announced that SatixFy Communications Ltd. (“SatixFy”), a... Continue Reading
Press Release: SIA to upgrade A350s with new, refreshed products
Singapore Airlines (SIA) is investing S$1.1 billion in a multi-year program to install its all-new long-haul cabin products across 41 Airbus... Continue Reading
Finnair Platinum Wing lounge in HEL is almost heaven
Finnair is unusual within the oneworld alliance in that it operates a first class-level lounge without offering first class onboard its flig... Continue Reading
Press Release: APEX presents Lifetime Achievement Award to Ben Smith
Air France-KLM Group Chief Executive Officer Ben Smith was awarded the esteemed 2025 APEX CEO Lifetime Achievement Award at the APEX/IFSA Aw... Continue Reading
Press Release: Lufthansa Allegris First Class ready for takeoff
The time has come: in a few days, Lufthansa Allegris First Class, the flagship of the new cabin on long-haul routes, will take off on a sche... Continue Reading
Press Release: ULD Climate Impact Label endorsed in Istanbul
ULD CARE, the leading global organization dedicated to advancing the safety and efficiency of Unit Load Devices (ULDs), today announced the ... Continue Reading
Flagging accessibility as EU eyes cross-border rail through-ticketing
Passenger experience on Europe’s railways is at the forefront of Brussels politics as the European Commissioner-designate Apostolos Tzitziko... Continue Reading
Press Release: Finnair unveils new short-haul cabin on Embraer 190
Finnair has pulled back the curtain on its new short-haul cabin, as the airline continues to invest in its onboard experience. The carrier’s... Continue Reading
Press Release: SITA and AACO advance sustainability collaboration
The aviation industry remains at a critical crossroads as it works to reduce its carbon footprint and meet global sustainability targets, al... Continue Reading