KLM Royal Dutch Airlines has announced a new service concept for both World Business Class and Economy Class. By organising the work differently, there will be more room for personal contact with passengers.

At the same time, work on the cabin layout of the intercontinental fleet is also underway, which will result in an increase in the number of seats.

With these changes, KLM aims to respond to passenger wishes and make optimal use of the available space in the cabin. The modifications will be implemented from 2027.

New World Business Class tableware

KLM is continuing its collaboration with Marcel Wanders. The internationally renowned Dutch designer is creating new tableware especially for KLM’s World Business Class. The new tableware will also come with a new presentation of the dishes. KLM is also considering new dishes.

Marcel Wanders, designer of the new tableware said: “As a designer of Dutch origin, I am proud to once again have the honour of designing tableware for KLM. It is a contemporary design, made of beautiful crystal, bone china, stainless steel and other noble materials. Of course I am eager to know how the meals will look on the plates and what World Business Class passengers will think of it.”

New approach Economy Class

KLM is introducing a new service formula in Economy Class. This is aimed at serving hot meals faster and creating more space for personal contact with passengers. For example, the welcome drink is returning, which allows for an additional moment of interaction.  

More passengers welcome on board

KLM is adjusting the layout of its intercontinental Boeing fleet. Thanks to the new way of working and more efficient loading, fewer trolleys are needed on board. This allows KLM to expand the highly valued Premium Comfort Class without compromising on the legroom for passengers.

The number of seats will be expanded to a maximum of 40 seats, depending on aircraft type. The new layout also allows KLM to add more seats in Economy Class. In addition, two additional seats will be placed in World Business Class on the Boeing 787-9.

“Our Premium Comfort Class is very well appreciated by passengers and is often fully booked. People want to travel, and the demand for unique and more luxury travel is increasing,” said Paul Terstegge, Executive Vice President Inflight Services KLM.

“With the modifications we are going to make, we can expand the number of Premium Comfort seats. In addition to making optimal use of the space on board, we are simultaneously investing in a more modern product with more room for personal contact. This is how we continue to fly, improve and innovate.”

The modifications will be further developed and tested on board in the coming period.

Featured image credited to Jason Rabinowitz